Track Your
Order
Enter your order number and email address so our team can help verify your order status.
Order status lookup
Check your order
Enter the order number and the email used at checkout. If you already received a shipping email, use the tracking link in that email for the fastest carrier update.
✦
Order received
Your order is confirmed and prepared for packing.
✦
Packed with care
Your rug is rolled, protected, and prepared for transit.
✦
Ships from Texas
Tracking is sent once the carrier scans your package.
Where to find tracking
When your order ships, tracking information is sent to the email address used at checkout. Carrier tracking can take a little time to update after the label is created.
Need help with your shipment?
If tracking has not updated or you cannot find your confirmation email, submit the order status request above or contact our support team.
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